STABILITY MEETS INNOVATION

Enhance your business with world class innovation and service

JOIN THE SERVICE REVOLUTION

Our new Enterprise Service Management Platform will revolutionise your business

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THE DDS IT DIFFERENCE

Experience our authenticity and excellence through our unique 'values + value' approach

MARKET LEADING INNOVATION

People First service

DDS IT is a leader in Enterprise Service Management and is driving a service revolution to empower organisations that wish to embrace increased stability, agility and innovation. Most of our clients utilise our Service Desk, Field Services, Operational Monitoring and Management, ITSM Consulting, Infrastructure Solutions Design, Professional or Project Management services, however, increasingly we are providing an expanded range of services including Cloud Architecture, Networking, DBA, DevOps and Business Analysis services.

Our services

The DDS IT Service Desk service, provided by either our shared or dedicated Service Desk specialists, will fully manage, or assist with, the delivery of your service desk, using a one team and partnership approach. The DDS IT Service Desk service is typically customised to your specific requirements and can provide full Service Desk capability including incident management, problem management, service request fulfilment and knowledge management services. Engagement options include on-site, remote and distributed service delivery models, as well as a part time or dedicated skilled consultants.

The DDS IT Field Services is a completely customisable field service, designed to meet your organisation’s specific needs. DDS IT provides technical resources, across New Zealand, for on-site incident or service requests, for a wide range of IT systems and assets, including desk-side support, asset management, data centre & facilities management, customer advocacy, proactive checks, telephony and mobile device support.

The DDS IT Operational Monitoring & Management service provides specialised operational support services, processes and tools to help maintain and manage your organisation's ICT environments. This service is tailored to your specific requirements and provides a wide range of Level 3 services to meet the needs of your complex infrastructure. This is a 24×7 service with our “sleep easy” promise to take care of all issues overnight. Our approach is to provide a “fence at the top of the cliff” to ensure things don’t go wrong in the first place. In the rare event that there is an unpredicted failure our comprehensive escalation management services will ensure resolution in a timely and cost effective manner.

The DDS IT CloudOps service delivers specific operational services to monitor and maintain your cloud-based solutions. This service provides billing, cost control, budget allocation, resource utilisation, and the optimisation of cloud platforms, including intelligent and automatic sizing recommendations. Our team will work to ensure alignment with your development, solutions and operations teams using a range of world class CloudOps tools, processes and systems.

The DDS IT DevOps service helps your organisation build or optimise the DevOps functions within your business. Our DevOps staff are experts at scripting, automation and can typically perform DevOps and CloudOps roles. They will help you select and build your DevOps processes and software stack, including the right DevOps tools for your specific needs. They will create, or improve, your DevOps management framework, including alignment and integration between your ITSM-based Operations and your DevOps Services.

The DDS IT micro-services allow you to consume DDS IT managed services on an as-needed, short term or partial service basis. Typical examples include a Service Desk Engineer for a few days per week, after hours support only, remote monitoring of specific services, Mobile Device Management for your mobile fleet, asset procurement and full Asset Lifecycle Management for specific assets. The utilisation of DDS IT micro-services will improve your agility and will help you focus on higher value activities, such as new projects, innovation and business improvements.

The DDS IT Cloud and Infrastructure Architecture Services are delivered by experienced Cloud and Infrastructure Architects to assist you with the design of the ICT environments required to run your business. These services include the architecture and design of software applications, infrastructure, networking, security, database, operational tools and processes.

As practitioners of Solution, Systems and Software Development and Engineering processes, our Cloud and Infrastructure Architects can organise the development effort for your new systems and solutions. They will have mastered a variety of operating systems, databases and hardware platforms, as well as desktop and mobile devices. These Architects are responsible for the development of the overall vision and will transform that vision, through execution, into your cloud-based, hybrid or on premise reality.

The DDS IT Solution Design service is delivered by our Solution Architects and Senior Design Engineers who will translate your high level architecture and business requirements into a specific ICT Infrastructure solution design. This design will be tailored to your preferred approach and the latest ‘best of breed’ technology. The Solution Designers have accumulated significant experience from multiple projects and can perform a variety of different roles.

We provide IT Service Management Consultants who are specialists in the ITIL framework and ITSM standards. They typically provide advisory services for ITSM tools, incident and problem management design, lean operations, Continual Service Improvement (CSI), service simulations, service process maturity assessments and audits, and performance reporting using service metrics and the latest BI tools. They will assist with the application of ‘best-practice’ frameworks, such as ITIL and COBIT, helping you translate these standards into your everyday operations.

The DDS IT Project Management services are delivered by our experienced Project Managers, Programme Managers and Project Administrators to optimise your project, or programme of work, through a best practice approach and a tailored selection of Project Management processes, software and tools.

The DDS IT Project Management Service provides your company with specialist skills for benefits, scope, time, financial, risk, vendor, resource, stakeholder and quality management. Our Project Management Specialists are typically experienced ICT professionals with knowledge of the selection and use of Project Management tools and bring with them a comprehensive range of templates and best practice.

The DDS IT Business Analysis service is delivered by our experienced and specialist Business Analysts (BAs) to help you capture and optimise your business requirements and then translate them into tangible outcomes, so that you can meet the constantly changing needs of your business.

The Business Analysts will help you to implement technology solutions, in a cost-effective way, by determining the requirements of a project or programme of work, and communicating those requirements clearly and concisely to all project stakeholders. They are specialists in business case development, concept simplification, requirements management, test case development, change management, scope management, acceptance criteria, and developing technical solutions to business problems.

Managed Services
  • Service desk

  • Field services

  • Operational Monitoring & Management

  • Cloud Ops

  • Dev Ops

  • Micro Services

Service desk

The DDS IT Service Desk service, provided by either our shared or dedicated Service Desk specialists, will fully manage, or assist with, the delivery of your service desk, using a one team and partnership approach. The DDS IT Service Desk service is typically customised to your specific requirements and can provide full Service Desk capability including incident management, problem management, service request fulfilment and knowledge management services. Engagement options include on-site, remote and distributed service delivery models, as well as a part time or dedicated skilled consultants.

Field services

The DDS IT Field Services is a completely customisable field service, designed to meet your organisation’s specific needs. DDS IT provides technical resources, across New Zealand, for on-site incident or service requests, for a wide range of IT systems and assets, including desk-side support, asset management, data centre & facilities management, customer advocacy, proactive checks, telephony and mobile device support.

Operational Monitoring & Management

The DDS IT Operational Monitoring & Management service provides specialised operational support services, processes and tools to help maintain and manage your organisation's ICT environments. This service is tailored to your specific requirements and provides a wide range of Level 3 services to meet the needs of your complex infrastructure. This is a 24×7 service with our “sleep easy” promise to take care of all issues overnight. Our approach is to provide a “fence at the top of the cliff” to ensure things don’t go wrong in the first place. In the rare event that there is an unpredicted failure our comprehensive escalation management services will ensure resolution in a timely and cost effective manner.

Cloud Ops

The DDS IT CloudOps service delivers specific operational services to monitor and maintain your cloud-based solutions. This service provides billing, cost control, budget allocation, resource utilisation, and the optimisation of cloud platforms, including intelligent and automatic sizing recommendations. Our team will work to ensure alignment with your development, solutions and operations teams using a range of world class CloudOps tools, processes and systems.

Dev Ops

The DDS IT DevOps service helps your organisation build or optimise the DevOps functions within your business. Our DevOps staff are experts at scripting, automation and can typically perform DevOps and CloudOps roles. They will help you select and build your DevOps processes and software stack, including the right DevOps tools for your specific needs. They will create, or improve, your DevOps management framework, including alignment and integration between your ITSM-based Operations and your DevOps Services.

Micro Services

The DDS IT micro-services allow you to consume DDS IT managed services on an as-needed, short term or partial service basis. Typical examples include a Service Desk Engineer for a few days per week, after hours support only, remote monitoring of specific services, Mobile Device Management for your mobile fleet, asset procurement and full Asset Lifecycle Management for specific assets. The utilisation of DDS IT micro-services will improve your agility and will help you focus on higher value activities, such as new projects, innovation and business improvements.

Professional Services
  • Cloud & Infrastructure Architecture

  • Solution Design

  • ITSM Consultancy

  • Project Management

  • Business Analysis

Cloud & Infrastructure Architecture

The DDS IT Cloud and Infrastructure Architecture Services are delivered by experienced Cloud and Infrastructure Architects to assist you with the design of the ICT environments required to run your business. These services include the architecture and design of software applications, infrastructure, networking, security, database, operational tools and processes.

As practitioners of Solution, Systems and Software Development and Engineering processes, our Cloud and Infrastructure Architects can organise the development effort for your new systems and solutions. They will have mastered a variety of operating systems, databases and hardware platforms, as well as desktop and mobile devices. These Architects are responsible for the development of the overall vision and will transform that vision, through execution, into your cloud-based, hybrid or on premise reality.

Solution Design

The DDS IT Solution Design service is delivered by our Solution Architects and Senior Design Engineers who will translate your high level architecture and business requirements into a specific ICT Infrastructure solution design. This design will be tailored to your preferred approach and the latest ‘best of breed’ technology. The Solution Designers have accumulated significant experience from multiple projects and can perform a variety of different roles.

ITSM Consultancy

We provide IT Service Management Consultants who are specialists in the ITIL framework and ITSM standards. They typically provide advisory services for ITSM tools, incident and problem management design, lean operations, Continual Service Improvement (CSI), service simulations, service process maturity assessments and audits, and performance reporting using service metrics and the latest BI tools. They will assist with the application of ‘best-practice’ frameworks, such as ITIL and COBIT, helping you translate these standards into your everyday operations.

Project Management

The DDS IT Project Management services are delivered by our experienced Project Managers, Programme Managers and Project Administrators to optimise your project, or programme of work, through a best practice approach and a tailored selection of Project Management processes, software and tools.

The DDS IT Project Management Service provides your company with specialist skills for benefits, scope, time, financial, risk, vendor, resource, stakeholder and quality management. Our Project Management Specialists are typically experienced ICT professionals with knowledge of the selection and use of Project Management tools and bring with them a comprehensive range of templates and best practice.

Business Analysis

The DDS IT Business Analysis service is delivered by our experienced and specialist Business Analysts (BAs) to help you capture and optimise your business requirements and then translate them into tangible outcomes, so that you can meet the constantly changing needs of your business.

The Business Analysts will help you to implement technology solutions, in a cost-effective way, by determining the requirements of a project or programme of work, and communicating those requirements clearly and concisely to all project stakeholders. They are specialists in business case development, concept simplification, requirements management, test case development, change management, scope management, acceptance criteria, and developing technical solutions to business problems.

SOME MORE OF OUR CLIENTS

Our team

Mark Sewell

General Manager - Sales, Marketing & Product Development

Mark Sewell is the General Manager of Sales & Product Development. With over 30 years of experience in the global ICT market, Mark brings a wealth of experience and industry knowledge. His role includes strategy, research and development and new business initiatives.

| +64 27 549 6722

Simon Browne

Managing Director

As the founder of DDS IT, Simon Browne, has established and built up the company into one of the leading Enterprise Service Management providers in NZ. He is a very hands-on leader and continues to manage some key clients and partnerships. Simon is the driving force behind the strong company values, including the people-centric culture which is a key ingredient in DDS IT's exceptional customer satisfaction record.

| +64 21 393 394

Andrew Jurgens

General Manager

Andrew Jurgens was DDS IT's first full time employee and is General Manager of Operations. Andrew is responsible for continuously improving operational best practice and developing the innovative methods that DDS IT uses to achieve a 100% customer retention record. With over 20 years of experience in various technical service industries and management positions, Andrew ensures the highest levels of service excellence are consistently delivered to our customers.

| +64 21 393 609